Terms and Conditions | IHM TECH

Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the IHM Tech website (https://ihmtech.com) and any of its associated POS software and services. By accessing or using our services, you agree to be bound by these Terms.

1. Use of the Service

  • You must use our services legally and ethically.

  • Any fraudulent, illegal, or hacking-related activity is strictly prohibited.

  • Users are allowed to maintain only one account. Duplicate or fake accounts may be suspended.

2. User Accounts

  • You must provide accurate, complete, and current account information.

  • You are responsible for safeguarding your login credentials.

  • Any actions taken through your account are your sole responsibility.

3. Subscription, Fees & Refund Policy

  • Subscription plans and pricing will be clearly stated.

  • All payments are non-refundable, except in proven cases of a technical error by IHM Tech.

  • If a subscription expires, access to services may be temporarily suspended until renewal.

4. Taxes & Charges

  • Taxes may be applied depending on your country or region.

  • Applicable VAT/GST charges will be shown in the final invoice.

5. Software License and Ownership

  • All POS software and services are the property of IHM Tech.

  • You receive a license to use, not to copy, resell, or redistribute.

  • Reverse engineering, redistribution, or resale is strictly prohibited.

6. Data Privacy & Security

  • We are committed to protecting your personal and business data.

  • Please refer to our Privacy Policy for detailed information.

  • We do not share your data with third parties unless legally required.

7. Ownership of Uploaded Data

  • You retain full ownership of all data you upload (e.g., sales, invoices, customer info).

  • You can export your data anytime using the built-in tools.

8. Account Termination

  • You may cancel your account at any time.

  • If you violate the Terms, your access may be suspended or permanently terminated without notice.

9. Technical Support

  • For technical support, contact us via email at support@ihmtech.com or via WhatsApp.

  • Support hours: Monday to Saturday, 9 AM – 6 PM (IST)

10. Feature Updates & Modifications

  • IHM Tech reserves the right to modify, enhance, or remove features at any time.

  • Major updates will be notified via email or on your dashboard.

11. Version Management

  • Clients will be notified when new software versions are released.

  • Some updates may be offered as paid upgrades.

12. Local (Sri Lanka) Customer Terms

  • Sri Lankan customers can access support via our local partner.

  • We aim to respond to support requests within 48 hours.

13. Service Limitations

  • Free plans may come with usage restrictions (e.g., limited items or transactions).

  • Premium/Unlimited plans offer full feature access.

14. Legal Jurisdiction & Dispute Resolution

  • These Terms are governed by the laws of Sri Lanka.

  • In case of a dispute, both parties agree to attempt amicable resolution before taking legal action.

15. Contact Us

By using IHM Tech services, you agree to all the above terms and conditions. If anything is unclear, feel free to contact us for clarification.

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